Looking for a new and exciting opportunity in the entertainment industry?
Broadway LA has a team of more than 75 full-time and part-time employees
and offers great work experience in a fun-filled environment!
HOUSE MANAGER:
REPORTING TO: General Manager
JOB PURPOSE: To assist the General Manager in being responsible for the
Presentation and delivery of the public image of the Pantages Theatre in all Front-of-House areas. To recruit, manage, motivate and train all customer service staff (Assistant Managers, Ushers, Porters, Security and Stage Door).
To ensure full compliance of Health & Safety Regulations, the Americans with Disabilities Act, and city, state and federal regulations in all Front-of-House areas.
To act as the Theatre’s representative and ensure efficient and smooth running of all Front-of-House operations at all times.
KEY RESPONSIBILITIES: HOUSE MANAGER
STAFFING
To manage customer service staff, ensuring the delivery of the customer service policy, achievement of goals, disciplinary matters and appraisals
To facilitate communication within the customer services team, ensuring that all staff understand the standards required of them.
To ensure the effective training of all Front of House staff including the induction of all new staff.
To manage the daily staffing needs of a performance, ensuring adequate and suitable staffing levels at all times. To oversee the creation of schedules for all other Front of House staff including security and stage door guards, ensuring the theatre is fully staffed at all times.
To organize regular meetings prior to the start of each performance for Front of House staff, and ensure they are all kept well informed at all times.
DUTIES/AUDIENCE CARE
To assist the General Manager to develop, manage changes and improvements to the customer service provided in the theatre areas and all temporary spaces.
To assist the General Manager and Director of Operations to develop and improve Front of House procedures and systems.
To collaborate with the General Manager to produce training manuals for FOH operations to ensure consistency of standards.
To undertake initiatives, including assisting in the organization of short training courses to enhance performance and as part of the customer service policy.
To complete an informative show report at the end of each shift and follow up with the General Manager to solve any issues noted on the report.
To collaborate with the General Manager in establishing requirements for customer service activities.
To assist the General Manager in distributing information about forthcoming productions, including special requirements particular to individual shows.
To attend dress rehearsal performances, and update information communicating this to all relevant staff.
JOB DESCRIPTION HOUSE MANAGER
ACCESS/ADA REQUIREMENTS
To be familiar with the latest requirements for access to the theatre by persons with disabilities, and to ensure that they are followed.
To ensure the principles of the Pantages Theatre access policy are upheld.
HEALTH & SAFETY/REGULATIONS
To be familiar with all local, state and federal regulations.
To be familiar with relevant H&S legislation and the company H&S policy.
To ensure that regular performance emergency drills occur, and all staff are effectively trained.
To collaborate with the General Manager, to regularly review and develop the effectiveness of all performance evacuation procedures.
To be trained in first aid, CPR and AED (training for this will be given)
To be familiar with the theatre fire alarm system (training for this will be given)
ADMINSTRATION/COMMUNICATION
To collaborate with other departments to compile and organize schedule information; including assisting with the coordination and preparation of special events.
To liaise with other departments and ensure information gathered is distributed.
To assist with the administration of customer complaints and compliments.
FINANCE
To assist the General Manager to ensure that staffing expenditure is kept within agreed limits.
To collaborate with the concessions department and contracted caterers to help ensure that Front of House sales are maximized.
To submit weekly payroll for all front of house staff.
BUILDING/MAINTENANCE
To contribute to ensuring that the building is well cleaned and maintained at all times.
To report any issue to the relevant departments.
OTHER
To be a liaison with the concessions, bar and merchandise operators in connection with evening operations, to ensure this function links with the smooth running of Front-of-House procedures.
To assist, when necessary, with external groups renting theatre spaces for events; e.g. weddings, conferences, meetings, charity events etc.
To assist, when necessary, with internal special events.
To act on behalf of the General Manager in his absence or when required.
QUALIFICATIONS HOUSE MANAGER
THE IDEAL CANDIDATE WILL HAVE:
At least 5 years previous experience as a Theatre/House Manager.
Excellent staff management skills/experience
Highly organized, efficient and confident nature
Administrative skills, including knowledge of MS packages (Word, Excel & Outlook)
Strong communication and interpersonal skills
Time management skills
Ability to prioritize a varied workload and work to deadlines
Ability to identify and solve problems as well as act on one’s own initiative
Ability to act with integrity and observe confidentiality
Positive, enthusiastic and flexible attitude.
Experience of training large teams of people
Prior training in first aid
How to Apply: Email a cover letter and resume to:
Jeff Loeb
Director of Operations
Pantages Theatre jeff@nederlander.com
USHER/TICKET TAKER:
These non-union positions require availability on Tuesday through Friday nights, Saturday and Sunday afternoons and evenings and Thursday matinees for selected shows.
Rate: $7.50-$8.00/hour
How to Apply: Email a concise cover letter and resume to:
Mr. R. Jauregui
Pantages Theatre rjauregui@nederlander.com
TELE-SALES AGENT:
Broadway/L.A., located at the historic Pantages Theatre, is looking for creative, articulate people to sell our 2009 Season Tickets.
Although telemarketing experience is preferred, a love/appreciation for the arts/theatre is more important than aggressive sales techniques. This is a great job for actors, writers, singers and other "artsy" types who require some flexibility in a part-time, temporary position. Agents work weekday evenings 5pm-9pm, Saturdays 10:30am-2:30 pm, and Sundays from 4pm-8pm.
Weekly time commitment of 16 hours is required, although agents may choose the days they work each week.
Rate: Base salary, plus commission, paid weekly.
How to Apply: Please call Linda at 323-468-9647
If machine is reached, please leave a message.
